Privacy Policy

We collect information you provide directly — such as your name, business details, email address, and phone number — when you create an account, book a demo, or contact us.

We also collect data generated as you use GroomWork, including appointments, client and pet records, invoices, and usage analytics that help us improve the product.

We use your information to provide and improve the GroomWork service, process payments, send reminders and notifications you enable, respond to support requests, and keep your account secure.

We never sell your personal information or that of your clients.

Your data is stored with reputable cloud infrastructure providers and protected with encryption in transit and at rest. Access is restricted to authorised personnel who need it to operate the service.

We share data only with the service providers required to run GroomWork — for example payment processing, email delivery — and only to the extent needed to provide those features.

You can access, correct, export, or delete your personal data at any time from your account settings, or by contacting us. We honour applicable data-protection rights in your region.

We use essential cookies to keep you signed in and to operate the service, and privacy-respecting analytics to understand how the product and marketing site are used so we can improve them. You can control cookies through your browser settings.

We retain your account and business data for as long as your account is active. If you close your account, we delete or anonymise personal data within a reasonable period, except where we are required to retain certain records (for example, for tax or legal obligations).

GroomWork is a business tool intended for use by adults operating grooming businesses. It is not directed at children, and we do not knowingly collect personal information from children.

We may update this policy from time to time. When we make material changes we will notify you through the app or by email.