Refund Policy

GroomWork is a subscription software service. All payments — whether monthly or annual — are non-refundable. We do not provide refunds or credits for any subscription fees already paid, in any case, including for partially used billing periods, unused time, or accounts that are cancelled or downgraded mid-cycle.

By subscribing to a paid plan, you acknowledge and agree to this no-refund policy.

You can cancel your subscription at any time from your billing settings. When you cancel, your plan remains active until the end of the current billing period, and you will not be charged again after that.

Cancelling does not trigger a refund for the current or any previous billing period. To avoid being charged for a renewal, cancel before your renewal date.

Our Free plan lets you evaluate GroomWork at no cost and with no time limit, so you can decide whether it fits your business before paying. Where a free trial of a paid plan is offered, you may cancel before the trial ends to avoid any charge.

Because these options let you try the service first, no refunds are issued once a paid subscription has begun.

Annual subscriptions are billed upfront for twelve months at a discounted rate. They are non-refundable, including if you stop using the service before the term ends. You retain access for the full period you paid for.

This policy applies to the service itself. If you believe you have been charged in genuine error — for example a duplicate charge — contact us at billing@groomwork.com and we will investigate and correct any verified billing mistake.

A billing-error correction is not a refund of the subscription and does not change the no-refund policy above.

We may update this policy from time to time. The version in effect at the time of your purchase governs that purchase.